TERMS & CONDITIONS
Australian design meets Swiss production
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
Swiss Lux Pty Ltd (trading as Creux Automatiq)
Suite 401 Level 4/165-167 Phillip St, Sydney NSW 2000, Australia
ACN: 611 550 682
A visitor to Our Website / our customer
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from or to you, whether all or part of the distance.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the Goods we offer for sale on Our Website.
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website.
2. Our contract with you
These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website and
2.2 in any event to you as a buyer or prospective buyer of our Goods.
2.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
2.6 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
2.6.1 accept the alternatives we offer
2.6.2 cancel all or part of your order
2.7 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
2.8 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.
3. Your account with us
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
3.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
3.4 We reserve the right to refuse you access to Our Website.
4. Price and Payment
4.1 We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than US Dollars will be borne by you.
4.3 Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
4.5 Worldwide shipping is free of charge
4.6 A credit card fee of 1.5% for all credit cards is applicable however, payment via bank transfer is also available at no extra cost.
5.1 Deliveries will be made by Fed-ex or DHL to the address stipulated in your order.
Your order will be shipped 1 – 2 business days after the payment is received unless specified otherwise. We will attempt to ship your order at the earliest possible availability.
You must ensure that someone is present to accept delivery. Only one delivery attempt is included in the shipping fee and additional delivery attempt will be charged with $ 25.00 per attempt. In some cases, it might be better to nominate a work/business address for this reason.
5.1.1 All deliveries will be sent to the street address nominated at the time of placing your order or making a purchase. If you would like delivery to a PO Box or your nearest Post Shop please be sure to specify this clearly in person or via email to [email protected] at the time of placing your order/purchase. In this case, goods will be delivered with tracked Post. If collecting from the Post Office please be sure to take your ID with you when picking up the item.
5.2 If we are unable to deliver your order after two calls by our carrier, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have failed to contact you after 10 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.
5.3 We may deliver the Goods in instalments if they are not all available at the same time for delivery.
5.4 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
5.5 Goods are sent by post or courier. We will send you a message by email to tell you when we have despatched your order.
7. Foreign taxes, duties and import restrictions
7.1 If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country.
7.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
7.3 Swiss Lux Pty Ltd / Creux Automatiq expressly reserves the right to recall or collect watches and other goods/deliveries if payment has not been made within agreed periods and T&C., In this case, all items collected will be credited to the customer/retailer’s account with 80% of the initial invoice value providing all goods are in 100% as new condition, free of any damage, scratches and marks and returned with complete packaging, warranty cards and manuals.
7.4 Define will inform customer/retailer about any damage within 48 hrs after receiving goods back. The credit of 80% of the initial invoice value has no effect on any other claims of Swiss Lux Pty Ltd / Creux Automatiq
7.5 In the event of any recall caused by default in payment, the customer/retailer will return all goods requested by Swiss Lux Pty Ltd / Creux Automatiq
within 72 hours.
7.6 All return deliveries to Define Imports / Define Watches must be sent at the expense and risk of customer/retailer and the customer/retailer is fully responsible for safe packaging and insured transport of all goods returned.
7.7 A late payment fee of 10% per year will automatically apply to all invoices that have been overdue for more than 30 days.
8. Refunds and returns
8.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
8.1.1 exactly what is the fault
8.1.2 the date, if relevant, when the fault became apparent
8.1.3 when and how you discovered the fault
8.1.4 how the fault affected your use of the Goods
8.2 To return goods it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
8.3 You must tell us by email message to [email protected] or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
8.4 On return of the product our team will assess the fault and determine the plan of action.
8.5 The Goods must be returned to us as soon as any defect is discovered. In the case of returns that have been conducted as per the condition and within the terms of our T&Cs, Creux Automatiq will credit the invoice value.
8.6 The refund will take place within ten working days of the goods being received and checked for damage/completeness by Creux Automatiq
8.7 If the piece is purchased in countries where international VAT is paid on behalf of the customer, the refund will be paid out less any taxes and fees incurred on the initial shipment.
8.8 In the case of item returns against exchange or store credit Creux Automatiq will provide in online store credit for the invoice total less the applicable shipping charge as shown on the original invoice
8.9 Goods must be returned:
8.9.1 with both goods and all packaging as far as possible in their original condition;
8.9.2 securely wrapped;
8.9.3 including our delivery slip;
8.9.4 at your risk and cost.
9.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
9.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
9.3 We give no warranty and make no representation, express or implied, as to:
9.3.1 the adequacy or appropriateness of the Goods for your purpose;
9.3.2 the truth of any Content on Our Website published by someone other than us;
9.3.3 any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;
9.3.4 compatibility of Our Website with your equipment, software or telecommunications connection.
9.4 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
9.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
9.6 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
9.7 The above two sub paragraphs do not apply to a claim for personal injury.
10. Content and Intellectual Property Rights
10.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
10.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and/or the other content provider. We will strongly protect those rights in all countries.
10.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
10.4 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
10.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
11. Your email address
11.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
11.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
11.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
12. System Security
12.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
12.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
12.3 You may not use any software tool for the purpose of extracting data from our website.
12.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Website, your posting any Material or the infringement by you, or by any other person using your computer, of any intellectual property or other rights of any person.
14. Miscellaneous provisions
14.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
14.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.
14.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.
14.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
14.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
14.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
14.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
14.8 This Agreement shall be governed by and construed in accordance with the law of Australia. Legal proceedings will take place in Sydney, New South Wales. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
All timepieces purchased from Swiss Lux Pty Ltd (Trading as Creux Automatiq) and/or authorised Australian dealers carry the full Australian plus international warranty as specified by each manufacturer.
All international warranty cases, for purchases in countries other than Australia, will be carried out under the following conditions:
1 – The international guarantee card is signed, dated and stamped by an authorised dealer, and accompanies the timepiece
2 – Together with invoice copy and original box when it is returned for repair,
3 – The serial number on the watch case is legible,
4 – No unauthorised repairs or parts have been conducted or used on the timepiece prior to the warranty claim,
5 – Warranty returns must be securely packaged to prevent damage during transit and
6 – The cost and risk of sending timepieces to and back from Creux Automatiq is carried by the sender.
All watches sold by Creux Automatiq are supplied with official instruction booklets and certificates. In all cases, in order to preserve your warranty rights, please follow the advice provided within these documents carefully as the guarantee can be voided by inappropriate use or treatment of your timepiece.
Please send the watch in case of warranty repairs to us:
Swiss Lux pty Ltd
Suite 318, 185 Elizabeth St
Sydney NSW 2000
Please note that the following circumstances will result in the loss of warranty for the watch;
-Having a local watchmaker attempt repair or opening the watch case. Only our official Service Center is authorised to work on watch brands sold by Creux Automatiq.
-Any visible signs of impact to the watch that could have resulted in malfunction also make the warranty void.
Swiss lux Pty Ltd adheres to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles.
If the watch is in need of service, kindly return the watch to us and we will arrange with our Swiss manufacturer, a time frame and cost involved.
Customers will be advised of such costs before the timepiece is sent to Switzerland for servicing.
Customers should also be aware that precision and limited edition Swiss timepieces require comprehensive servicing including pressure tests, timing and other function regulation, cleaning and replacement of parts. Creux Automatiq takes care that your timepiece is returned in working order consistent with the manufacturer’s international quality guidelines. Your satisfaction is our main objective.